Returns & Refund Policy

At Kidokins.com, we want you to love what you buy. If something doesn’t feel right, we’re here to help. Please review our policy below to understand how returns and refunds work.

🔁 Returns Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or not as described
  • The item is unused, in its original packaging, and in resellable condition

🚫 Items Not Eligible for Return

We do not accept returns for:

  • Opened or used products
  • Items damaged due to misuse or improper handling
  • Personalized or custom-made items
  • Downloadable products (like e-books or audiobooks)

📦 How to Initiate a Return

To request a return:

  1. Email us at kidokinsonline@gmail.com or call +91 99063 41231 within 7 days of delivery
  2. Include your order number, a brief reason for the return, and photos if applicable
  3. Our team will review and guide you through the return process

Return shipping charges may apply unless the item is defective or incorrect.

💳 Refund Process

  • Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–7 business days.

Shipping fees are non-refundable unless the return is due to our error.

🔄 Exchanges

We currently do not offer direct product exchanges. If you need a different item, please return the original product and place a new order.

📬 Need Help?

For any issues or assistance with your return or refund:

Kidokins.com
📧 kidokinsonline@gmail.com
📞 +91 99063 41231